Overview
At Surgicalize, we are committed to providing high-quality surgical and medical products that meet professional standards.
This Refund and Returns Policy explains the conditions under which you can request a return, replacement, or refund for items purchased from www.surgicalize.com
1. Eligibility for Returns
Due to the nature of surgical and medical equipment, returns are accepted only under the following conditions:
- The item is defective, damaged, or incorrectly supplied.
- The return request is submitted within 7 days of receiving the product.
- The item is unused, unopened, and in its original packaging with all labels and documentation intact.
- The product has not been sterilized, altered, or used in any clinical or laboratory procedure.
⚠️ For hygiene and safety reasons, any opened or used medical items cannot be accepted for return.
2. Non-Returnable Items
The following items are not eligible for return or refund:
Clearance or promotional sale items (unless defective).
Sterile or disposable medical products once opened.
Custom-made, special-order, or personalized items.
Items damaged due to mishandling, misuse, or improper storage.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
3. Return Process
If you believe your product meets the return criteria, please follow these steps:
If you believe your product meets the return criteria, please follow these steps:
- Contact Us
Email our customer service team at [email protected]
2. Approval & Instructions
Once your return is approved, we will provide return instructions and a shipping address.
Unauthorized returns will not be accepted.
3. Return Shipment
- The product must be shipped in secure packaging to prevent damage.
- The buyer is responsible for return shipping costs, except in cases of defective or incorrect items.
4. Inspection & Refund
Upon receipt, our quality control team will inspect the returned product.
If approved, a refund or replacement will be processed within 7–14 business days.
Refunds
Once the return is approved:
For bank or credit card payments, processing times may vary depending on your provider.
Refunds are issued using the original payment method.
Shipping and handling charges are non-refundable, unless the return is due to our error.
5. Order Cancellations
Orders may be canceled before shipment by contacting us at [email protected]
Once an order has been shipped, cancellation is not possible. You may request a return according to this policy.
6. Damaged or Incorrect Items
If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of receipt.
We will arrange for replacement or issue a full refund at no additional cost to you.
7. Warranty Claims
Some products may be covered by a manufacturer warranty.
Warranty terms vary by product and brand. Please refer to the accompanying documentation or contact us for details.